Digital Charity Lab is a not-for-profit organisation that is working to build digital skills in the charity sector. We provide free and affordable resources specially designed for charities and non-profits.

Infographic: Tracking Your Social Media Data

Infographic World have an interesting infographic on tracking social media data – what you should be tracking, and tools that you can use. If you weren’t already aware that tracking social media is time consuming and fiddly, a glance at this infographic should convince you. For charities that are low on time resources (all charities?), […]

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Don’t Feed the Trolls – Advice on Dealing With Negative Comments

Please don’t feed the trolls. Keeping your reputation spotless conference, 21 May 2014. from CharityComms   Check out this great presentation from CharityComms, by Rachel Collinson and Richard Andrews, on spotting and handling online trolls.  I think their advice is spot on – identify which kind of troll you’re dealing with (the grudge troll, the […]

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